Coronavirus Statement : Scanomat UK & I | TopBrewer
As we move into a third lockdown we are monitoring the situation very closely and following all government advice in order to safeguard our staff, our customers and your staff. We know that things aren’t easy right now, but there are brighter times ahead and we would like to reassure our customers that we are here to support you in any way we can and mitigate any disruption during lockdown. We remain open, and our services and products are available if you need them.
As a relatively small company, we are focussed on the immediate practical considerations and are therefore not going to be able to respond separately to individual requests or questionnaires.
This is a fluid situation as you will appreciate and we will update all customers by email and through social media as needed if the situation warrants further actions or there are changes that may affect customers.
What are we doing ?
With many workplaces and commercial premises temporarily closing their doors to assist in stopping the spread of Coronavirus (COVID-19), we realise you may need to temporarily switch off your TopBrewer coffee machines.
With this in mind, we have provided some simple steps to follow that will help to ensure your coffee machines are protected and that they will be up and running, with fresh coffee flowing, as soon as it is time to switch them back on again - one less thing for you to worry about.
The CoffeeCloud monitoring and management system means that you can reduce the need to have technicians on site and remotely keep your TopBrewer operational.
The use of the individual TopBrewer App for Smartphones eliminates the need for contact with shared surfaces to operate the coffee machine.
We are constantly reviewing the preparedness & robustness of our supply chain including ensuring all relevant government advice is being followed by our suppliers.
Our coffee beans are roasted by us in house at our HQ in Denmark and shipped/stored along with all other consumables locally in the UK for call off by clients. There is no need right now to be ordering more than usually required although you may see fit to review the frequency of your orders to for example, monthly rather than fortnightly if you want to reduce contact with 3rd party delivery drivers.
We use a third party logistics company to manage our stock and deliveries to end user customers. We have sought and received assurances they are also following all advice and as you would expect have their own strict protocols in place.
All technical spares for your TopBrewer are also supplied from our own facility in Denmark and stored in multiple UK hubs as well as on our Technician vehicles so that we can provide prompt access to spares and can support when required.
We have no current alerts for short supply of the technical spares and are confident there is no immediate risk to the availability of products or technical support we provide. This will be kept under constant review.
By investing in TopBrewer you have the CoffeeCloud feature that you can take advantage of that could reduce or avoid the need to send technicians to site & remotely keep your TopBrewer operational in some cases.
The use of the individual TopBrewer App for Smartphones may be of interest to users wishing to reduce contact with shared surfaces.