We all love to grab a great coffee, but have our attitudes towards our beloved coffee shops changed in the new normal? In recent months, hygiene has understandably been at the forefront of our minds due to the Covid-19 pandemic. It’s inevitable that an increased focus on cleanliness and safety will continue long after the pandemic is over, but how can coffee retail outlets create a comfortable and secure environment for customers and staff to enjoy?
From cafes to service stations to university campuses – providing great coffee is vital, but there are new considerations to add to the mix. Will customers need to touch any buttons or shared surfaces to order their coffee? How much contact will they need to have with a barista? Will consumers need to wait in a crowded area to collect their coffee? How will customers pay?
These are all valid questions that need to be considered. Sure, there are practical considerations to be taken into account such as social distancing and hand sanitising. But what if the coffee experience itself could be completely contactless and touch-free?
In this blog we explore five ways the coffee retail sector will adapt to deliver the contactless coffee experience of the future.