With many workplaces and commercial premises starting to plan for re-opening, we are supporting TopBrewer customers with a back-to-work Toolkit.
With TopBrewer, users can enjoy a great coffee experience touch-free and at a safe distance.
Our aim is to ensure that users can enjoy their favourite premium drink in the relative safety of your premises, eliminating the need to grab a coffee on the way in or pop out during the day. This will reduce the number of interactions they have with contacts outside of work and social circles.
With this in mind, we would like to bring your attention to some simple steps to follow that will help to ensure your coffee machines are quickly up and running, with fresh coffee flowing, as soon as it is time to switch them back on again - one less thing for you to worry about.
If you need any assistance at all, please contact us
In addition, here are some simple steps to reactivate your TopJuicer or TopWater machines (if applicable).
Turn the mains water & power back on to all equipment
Run a full clean cycle x 2
Set up TopJuicer with new previously unopened juice boxes (throw away any opened boxes)
Dispense 2 of each selection
Wipe clean and disinfect all areas of the TopJuicer, including swan neck, drip tray, iPad screen and external surfaces
How to safely reactivate your TopWater:
Turn the water & power back on to all equipment
Flush filters. (Support will be provided)
Run off 2 litres of sparkling & chilled water
Wipe clean and disinfect all areas of the TopWater including the stainless steel buttons.
If you need any additional support, please email our service support team firstname.lastname@example.org and we will be happy to assist.
We offer a number of remote access tools to support our customers. You can find more information on the remote user access technology available with TopBrewer here, including information about the TopBrewer smartphone app and CoffeeCloud, our cloud-based monitoring and insights tool.
We would like to assure you that we are monitoring the situation very closely and following all government advice in order to safeguard our staff, our customers and your staff.
You can read our latest update here.
Read our latest updates here.
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