Scanomat delivers future retail coffee concept for innovation store designed to understand post-Covid world
As non-essential retail stores prepare for reopening, the question remains about what the future will hold for retail in the ‘new normal’.
The global pandemic has accelerated change in consumer behaviour and put ecommerce at the forefront of the retail experience. In fact, in a recent report about how the Covid-19 pandemic has accelerated the shift to online spending, the Office for National Statistics (ONS) reports that the proportion of non-essential retail sales that took place online during the first wave UK lockdown (March – August 2020) more than doubled versus the same period in 2019.
With statistics like these, retailers need to work harder than ever to connect the dots between their digital and physical presence – and fast – if bricks and mortar retail is to thrive in the post-pandemic world.