We are INNOVATORS
We are disruptive and innovative through our products, culture, style and approach. We operate a modern, paperless and agile business which is nimble & equipped to adapt & exploit advances in technology. As individuals we embrace change and adopt innovative ways of working. We are experts in everything we do and always seek to learn something new each day. We are educators not replicators.
We are CONNECTED
We are connected in every sense of the word. From developing world-leading smart IoT technology, to our innovative cloud management tool, to the ways in which we connect and engage with one another, our clients and our partners. Working smarter, not harder allows us to achieve our goals and remain an agile, disruptive organisation.
We are ACCOUNTABLE
We are all responsible for delivering exceptional levels of service to our customers and ultimately creating a memorable experience of our products & our company. We understand that we each play an integral role in achieving our business goals and take personal accountability for our actions.
We are COMMERCIAL
We each personally contribute to the sustainable profitability of our business. We think responsibly about the consequences of our actions and we are empowered to use our initiative to improve efficiencies in our methods. We recognise our client’s commercial needs and we never underestimate the value of the coffee experience on their ongoing success.
We maintain EXCELLENCE
Quality is at the heart of everything we do and begins with selecting directly-traded, specialty grade coffee beans from our partner farms around the world. We have the highest degree of personnel and strive for continuous personal and team development. We are overtly passionate and strive to exceed the expectations of our colleagues, customers and stakeholders. We are extremely customer focussed and aim to provide exceptional levels of consistent, professional service in a timely manner.
We act with INTEGRITY
We are loyal, respectful and invested in each other, our customers and the planet. We strive to keep our promises and act in an honest, responsible and transparent way at all times. We are carbon footprint conscious and always aim to reduce our impact on the environment.
We are strong as individuals but even stronger as a TEAM
We value teamwork and support one another by offering encouragement and guidance. We put pace and energy into everything we do but make sure we are microscopic in our approach to detail whilst having fun along the way. We are enthusiastic and take great pride in ourselves, our business, our coffee, our customers and our technology. We recognise the importance of effective, professional and accurate communication, both internally and externally, to ensure accuracy of information.