TAG Farnborough Airport

“The TopBrewer has enhanced the new facilities and clients have been impressed by the minimalist concept of the machine and obviously the wonderful beverages it produces.” Sophie Lesnoff, Head of Customer Services & Terminal Operations, TAG

A Premium Coffee Experience for Exclusive New Passenger Lounge at TAG Farnborough Airport

TAG Farnborough Airport, the UK’s only dedicated business airport, has recently undergone a major £1 million investment programme to upgrade its passenger and crew facilities.

The refurbishment includes an impressive new passenger lounge, as well as enhancements to the on-site crew facilities, such as a new gymnasium and ‘snooze rooms’.

The stylish passenger lounge is located on the first floor of the terminal building and can accommodate up to 80 passengers, making it ideal for the growing number of high volume business aviation flights, whilst also being able to cater for the privacy of individual guests or small groups.

Sophie Lesnoff, Head of Customer Services and Terminal Operations at TAG, designed the lounge herself:

“I am very pleased with how the lounge has been received by our clients and how it has integrated into the terminal.  We wanted to create a space which would offer our passengers an exclusive area and which was both versatile and private. The space is ideal for either large groups or individual passengers seeking privacy. This time I wanted to create a homely atmosphere in contrast to the modern interior design of the ground floor, using oak wood for our island in the drinks’ area as well as velvet and warm fabric materials in the lounge area.”

When choosing a coffee solution for the new lounge, Sophie selected the TopBrewer above alternative solutions due to its unrivalled capabilities for delivering a premium coffee experience:

“Our passengers are regular and discerning travellers and we are always trying to push the boundaries when it comes to customer experience and distinctiveness. When hearing about TopBrewer, I thought it would be perfect for the space we were creating due to its innovative nature and uniqueness. We like to lead the way within the business aviation world and it certainly sets us apart from other fixed-base operators. I then went to taste the coffee and was very impressed with the quality, it was wonderful (and I am very selective about my coffee!). I knew straight away that the TopBrewer was for us.”

From a practical perspective, the TopBrewer is self-service and app-controlled, allowing guests to customise drinks to their liking using the integrated iPad or by downloading the TopBrewer app for free to their smartphone.

As a design feature, the aesthetically stunning swan neck elevates and swivels making it ideally positioned within an island unit. The main coffee brewing unit and milk fridge is hidden underneath the counter, out of view, to keep the serving area completely clutter-free and minimal.

Coffee quality is of paramount importance for the airport and the TopBrewer does not disappoint, delivering a wide array of fresh bean-to-cup gourmet coffees, all fully customisable so that users can adjust coffee strength, cup size, number of cups and even the amount of milk foam required.

A separate TopWater unit is also installed within the island, exclusively designed to serve refreshing still and sparkling water on demand.

So far the reaction from visitors to the lounge has been resoundingly favourable:

“The reaction from our visitors to the lounge has been very positive and they seem to love the layout and design of the space.  The TopBrewer has enhanced the new facilities and clients have been impressed by the minimalist concept of the machine and obviously the wonderful beverages it produces.” says Sophie.

Simon Bracken, Managing Director & Co-Founder of Scanomat UK comments:

“We are very proud that the TopBrewer has enhanced the premium guest experience at TAG Farnborough Airport, offering a unique premium coffee experience to passengers and crew.  It is important for us that the coffee tastes as good as the machine looks so we are delighted to receive such positive feedback on the drinks.  The lounge itself has a very welcoming, yet exclusive feel about it and it is the kind of space you want to hang out in – if only all airport facilities were like this!”