Last updated: 24. March 2017
THE INFORMATION WE COLLECT
We collect information by various methods including information actively provided by our dealers, our distributors, our customers and machine data sourced on the CoffeeCloud. From CoffeeCloud we do not collect personal data such as name, contact information, credit or financial information or other, and we do not hack or infiltrate your internal computer network.
HOW WE USE THE INFORMATION
We use and collect information to ensure that the actual machine performs to the quality standards set by Scanomat and to help us provide the best service possible, including customer service, trouble shooting, updating of software, solving of technical challenges etc – and in general terms to reduce potential down-time of a machine.
WITH WHOM IS THE INFORMATION SHARED
We may provide the machine data to subcontractors, advisers, engineers and technicians who are to assist our customers. We do not disclose data to any person who is not involved in the operation of the machine, only individuals who deals with the machine technically, service- or sales-wise will have access to the data, and we do not disclose financial information to any authorities which have relation to the machine.
We store data in highly secure and certified data centers. In order to prevent unauthorized persons from gaining access to the our data, it is stored and encrypted using secure AES-256 bit encryption, as well as our allocated servers are ISO 27001 certified and accepted by PCI Security Standards Council and recognized by AICPA. Whenever we transmit/stream data we always strive to make use of the latest and highest standards within the encryption technology scheme.
We may amend this policy from time to time. If such amendments affect how we use or disclose the information already held by us in a material way, we will obtain consent. Please see ‘Last updated’ date on the header of this paper
CONNECTIONS PARADIGMS AND TECHNICAL DETAILS
A Server (CoffeeCloud) will never contact the machine on an inbound connection, and will never try to trick or harm the internal network and firewall the machine resides within. All connection requests will always be from machine-to-server (outbound), as general ordinary network request. Therefore, we perform from machine side standard HTTPS requests (therefore SSL encrypted) over port 80, and firmware download for the machine will be using port 8998.